Adding ROhub to Your Safe Sender List

If you are not receiving digests from ROhub, including your daily Open Forum (ASTRO's all member community) or any other community digests you might be subscribed to, please talk to your IT team to be sure that [email protected] and [email protected] are on your safe sender list.

A safe sender list is a list of email addresses or domain names from which a spam filter will allow digests and messages to be received. Spam filters are intended to prevent unsolicited email messages from appearing in your inbox.

If you use your work email address (e.g., [email protected]), you'll need to work with your IT department or vendor. Please ask them to add the following domain and IP addresses to your organization's safe sender list.

Domain: @connectedcommunity.org
IP Addresses:

• 54.240.14.78
• 54.240.14.79
• 54.240.14.80
• 54.240.14.31
• 54.240.14.32
• 54.240.14.106
• 54.240.14.216
• 54.240.14.217
• 54.240.14.218
• 54.240.14.219
• 54.240.14.220
• 54.240.14.221

See below for specific email provider instructions.

AOL account

New Subscribers

You will need to add [email protected] and [email protected] to your AOL address book.

To do this:

1. From your AOL email inbox, click the Mail menu and select Address Book.
2. In the resulting Address Book pop-up, click Add.
3. In the resulting Address Card for New Contact window, cut and paste [email protected] into the Other email field.
4. Make our address the Primary Email address by checking the associated box.
5. Click the Save button.
6. Repeat these steps to add [email protected].

Existing Subscribers

If you're already a subscriber but our email isn’t getting through, it may be in your AOL Spam Folder.

1. Use your web mail to check your Spam Folder. If our email is there, open our email and click the This Is Not Spam button.
2. Add [email protected] and [email protected] into your Address Book as outlined in the New Subscribers section above.

Yahoo!

New Subscribers

You need to set up a filter to redirect community email into your inbox:

1. Open your mailbox and click Mail Options (upper right-hand corner).
2. Select Filters.
3. Click the Add link on the filters page.
4. Update the From Header rule with the following two pieces of information: "contains" and [email protected].
5. Click the Choose Folder menu and select Inbox. Pick the Add Filter button.
6. Repeat these steps to add [email protected].

Existing Subscribers

If our emails are ending up in your Yahoo! Bulk Folder:

1. Open the email and click the Not Spam button.
2. Check to see if [email protected] or [email protected] is in your Blocked Addresses list. If you see either or both of these on this list, select it/them and click the Remove Block button.
3. Finally, please set up a filter as outlined in the New Subscribers section above.

Gmail (Google)

New Subscribers

Please add [email protected] and [email protected] to your Gmail contacts list. To do so:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste [email protected] into the primary email address dialog box.
4. Click Save.
5. Repeat these steps to add [email protected].

Existing Subscribers

Check to see if your community email is in the Spam folder:

1. Click Spam along the left side of any Gmail page.
2. If you see any community email listed among the messages in this folder, check the box next to our email.
3. Click the Not Spam button at the top.

Windows Live/Hotmail

New Subscribers

Please add [email protected] and [email protected] to your Safe Senders list. To do so:

1. Open your mailbox and click Options (upper right-hand corner).
2. Click the Junk Email Protection link (top of page).
3. Select the Safe List link (second from bottom).
4. Copy and paste [email protected] into the Type an address or domain dialog box.
5. Click the Add button next to the dialog box.
6. Repeat these steps to add [email protected].

Existing Subscribers

If your community email is in your Junk Email Folder:

1. Open the email and click the Not Junk button.
2. Check to see if our email address is in your Blocked Senders list. If you see [email protected] and [email protected] on this list, select it and click the Remove button.
3. Finally, if you have not done so, add this email address to your Safe Senders list as described in the New Subscribers section above.